Frequently Asked Questions
Call us for a quote at 815-568-9052.
Or send us an email at firstname.lastname@example.org please include your name, telephone #, date and time of request, event address and what service you are interested in. You may also visit our CONTACT US page and fill out the requested information. We do our best to answer emails within 48 hours.
We can service all types of events, there is no party or event too big or too small. We’ve done just about everything from birthday parties to large fairs & festivals, we are extremely creative and flexible. Our goal is that you have an amazing event, regardless of the occasion or size.
The carousel requires a 30ft. diameter circle. We can provide this service inside or outside!
A Zoo To You is deeply committed to safety of our ponies and your guests. Our Ponies are hand-led by an experienced handler or when booking a 6-Pony wheel, they are on a wheel that moves in a circle for optimal control and safety and run by a minimum of 2 handlers. Most importantly, our ponies are calm and friendly. Ponies are confident by nature and adjust easily to the many new environments they visit.
Spacing is dependent on the size of the booking. Small zoos are set up in a 12x12ft. enclosure, whereas our large zoo is set up in a 24x24ft. enclosure. This service can be performed inside or outside, but requires the same space.
It takes roughly 20-30 minutes to set-up. We will arrive at your event 30 minutes early, if not earlier for set-up purposes only. You are not charged for any set-up or take down time.
We include clean-up in ALL our events. We bring appropriate waste removal equipment and are always respectful of the owner's property.
Absolutely! We are fully licensed, insured and USDA certified. We comply with requirements and standards for animal health, care and safety. Additionally all of our animals are vaccinated & dewormed per our veterinarian's recommendations & guidelines. For their health and comfort, they are groomed, trimmed & bathed regularly.
A deposit is required for us to come to your event, the balance is due the day of your event. We accept company checks as well as all major credit cards. Please call (815) 568-9052 or email email@example.com
We require a 50% deposit to hold your event date. This deposit will go toward your event price. Final payment is due on the day of your event. We accept all major credit, debit cards, cash, and company checks.
Yes, we will transfer the deposit to your rescheduled or future date, provided you cancel your event prior to 14 days of the event date. However, the deposit is non-refundable if canceled fully and not rescheduled with one exception, if we were to cancel due to SEVERE weather.